Job Description

Lifing Service Delivery Officer

Derby/ Hybrid

Full time

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

An exciting opportunity has arisen for an experienced Lifing Service Delivery Officer to join our Lifing Service Delivery team.

The Lifing Service Delivery team are responsible for supporting delivery of the DAC lifing service to a rapidly increasing number of airlines that operate our latest Trent engines. The DAC lifing service is an essential part of the Rolls-Royce service strategy, delivering huge cost savings and reducing environmental impact across the life of each engine. The Lifing Service Delivery Officer is responsible for the ongoing service delivery to external Rolls-Royce customers, and driving system and process improvements to enable efficient service delivery. The successful candidate will work closely with other Lifing Service officers to deliver as a team.

At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.

What you will be doing:

Develop knowledge of Lifing System (DAC), including functionality, GUI, database structure, system architecture and associated processes and gain credibility as the ‘go-to’ individual for Lifing service delivery activities
Deliver the lifing services through system administration, data processing and configuration.
Resolve complex issues to ensure data quality and accurate information is available for external customers
Carry out Lifing System change testing and provide results to CLE Lifing Stakeholders to enable iterative development of Lifing System algorithms, including managing and mitigating risk throughout the process.
Implement and manage complex Lifing System configuration updates, ensuring adherence to schedule, addressing arising issues and maintaining system integrity at all times.
Communicate to internal and external stakeholders about Lifing System changes before and after changes take place, informing stakeholders of Lifing System changes and impacts, and providing support which meets customer expectations.
Drive improvement by identifying and implementing process improvements and introducing increased levels of process automation.

Position Qualifications:

Experienced in DACs and Lifing Service delivery
Degree (or equivalent) in Digital/IT disciplines or comparable skills and work experience
Proficient in the use of SQL queries/ scripts
Strong time management and project management skills

Preferred Requirements:

Good attention to detail with the ability to identify minor discrepancies and anomalies
Proven ability to recognise and implement process improvements
Excellent communication skills

Regional Benefits:

Work in a safety-first environment where doing the right thing and keeping it simple are core principles.
Join a culture that values making a real difference through your work.
Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
Collaborate and build relationships in a team-focused environment while also working independently.
Take initiative, lead, and make smart decisions with confidence and support.
Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Service Operations